We are bunq - the bank of The Free. bunq was created with you in mind. We built your money's Swiss army knife. So you get the freedom to spend, save and invest your money whichever way you like. Join The Free in building a bank that is changing the world.

Additional medical insurance

Christmas and Easter bonuses

Fruit and snacks in the office

Home office

Office drinks

Referral bonuses

Service parking (parking space)

Sports card

Taxi vouchers

Bulgaria

Sofia

bunq

NO BAD PLAYERSNO MAYBESNO INEFFICIENCIESSIMPLY PROTECTING BUNQ FROM BAD USERS&nbsp;This is you<ul><li>you love to interpret patterns and data.</li><li>you&#39;ve got strong knowledge of AML/fraud detection.</li><li>you&#39;re quick to adapt, proactive and can easily multitask.</li><li>you speak fluent english and have at least 6 months of experience with KYC/CDD.</li><li>you are available to cover morning and evening shifts during weekdays and weekends.</li></ul>This is how you&#39;ll contribute<ul><li>protecting our users by transaction monitoring and kicking out the bad guys.</li><li>user screening against certain sanction lists/PEPs.</li><li>have end to end responsibility on compliance ops matters... that actually matter.</li><li>conduct user investigations and off-board non-compliant users.</li></ul>This is us<ul><li>changing the world of finance and banking, being part of a dedicated, international team that makes the Bank Of The Free what it is: the de facto innovator in Fintech.</li><li>offering you full-time permanent contract.</li><li>helping you stay social and healthy with loads of fun events and a MultiSport Pass.</li><li>creating an awesome work environment with awesome people for our new office in Sofia.</li><li>we have fun, do good and work hard. Feel free to add a gif to your graph.</li></ul>

Full Time

Regular employment

Accounting, Finance & Statistics

Compliance Operations

English

Decision Making

Finance

Start-Ups

transaction monitoring

Transaction Filtering

Anti Fraud

Company training 

NO OLD SCHOOL PAPERWORKNO BAD USER EXPERIENCESNO WAITING TIMESSIMPLY GET THE GOOD ONES IN AND KEEP THE BAD ONES OUT&nbsp;This is you<ul><li>creating the best onboarding experience for our users is what gets you excited.</li><li>you have a keen eye for detail and are the definition of proactive.</li><li>you know all the basics of KYC and love efficient processes.</li><li>you are fluent in English and ready to join the bunq family.</li></ul>This is how you&#39;ll contribute<ul><li>onboard new bunq users fast and efficient.</li><li>spot fraudsters and fraud indicators and collaborate with 2nd line onboarding.</li><li>optimise the bunq onboarding process.</li></ul>This is us<ul><li>changing the world of finance and banking, being part of a dedicated, international team that makes the bank of The Free what it is: the de facto innovator in Fintech.</li><li>offering you a full-time permanent contract.</li><li>helping you stay social and healthy with loads of fun events and a MultiSport Pass.</li><li>creating an awesome work environment with awesome people for our new office in Sofia.</li><li>we have fun, do good and work hard. Feel free to add a gif to your graph.</li></ul>

KYC Agent

Onboarding

Working efficient both in teams and alone

NO UNHAPPY USERSNO TELEPHONESNO ROBOTSSIMPLY TALKING ABOUT BUNQ WITH FRIENDS&hellip; EH USERS.&nbsp;This is you<ul><li>you see coworkers and users like your chosen family.</li><li>your English skills are second to none (near native)</li><li>working full-time is your vibe, and you give 100% whenever you&#39;re called to action.</li><li>you&#39;re located in Sofia and know how to get shit done, Bulgarian style.</li></ul>This is how you&#39;ll contribute<ul><li>use the written word, emojis and gifs to make our users happy.</li><li>via online chat and email, you listen, investigate and pinpoint the source of the problem and fix it.</li><li>work in an international environment by coordinating with 2nd line support at bunq HQ.</li><li>join the bunq family.</li></ul>This is us<ul><li>changing the world of finance and banking, being part of a dedicated, international team that makes the Bank Of The Free what it is: the de facto innovator in Fintech.</li><li>offering you a full-time permanent contract.</li><li>helping you stay social and healthy with loads of fun events and a MultiSport Pass.</li><li>creating an awesome work environment with awesome people for our new office in Sofia.</li><li>we have fun, do good and work hard. Feel free to add a gif to your graph.</li></ul>

Client & Customer Service

Customer Support Guide with English

Communication Skills

Customer Service

Teamwork

Written communication

NO UNHAPPY USERSNO TELEPHONESNO ROBOTSSIMPLY TALKING ABOUT BUNQ WITH FRIENDS&hellip; EH USERS.&nbsp;This is you<ul><li>you see coworkers and users like your chosen family.</li><li>your English skills are second to none (near native)</li><li>you can clearly write/understand French</li><li>working full-time is your vibe, and you give 100% whenever you&#39;re called to action.</li><li>you&#39;re located in Sofia and know how to get shit done, Bulgarian style.</li></ul>This is how you&#39;ll contribute<ul><li>use the written word, emojis and gifs to make our users happy.</li><li>via online chat and email, you listen, investigate and pinpoint the source of the problem and fix it.</li><li>work in an international environment by coordinating with 2nd line support at bunq HQ.</li><li>join the bunq family.</li></ul>This is us<ul><li>changing the world of finance and banking, being part of a dedicated, international team that makes the Bank Of The Free what it is: the de facto innovator in Fintech.</li><li>offering you a full-time permanent contract.</li><li>helping you stay social and healthy with loads of fun events and a MultiSport Pass.</li><li>creating an awesome work environment with awesome people for our new office in Sofia.</li><li>we have fun, do good and work hard. Feel free to add a gif to your graph.</li></ul>

Customer Support Guide with French

French

NO UNHAPPY USERSNO TELEPHONESNO ROBOTSSIMPLY TALKING ABOUT BUNQ WITH FRIENDS&hellip; EH USERS.&nbsp;This is you<ul><li>you see coworkers and users like your chosen family.</li><li>your English skills are second to none (near native)</li><li>you can clearly write/understand Dutch</li><li>working full-time is your vibe, and you give 100% whenever you&#39;re called to action.</li><li>you&#39;re located in Sofia and know how to get shit done, Bulgarian style.</li></ul>This is how you&#39;ll contribute<ul><li>use the written word, emojis and gifs to make our users happy.</li><li>via online chat and email, you listen, investigate and pinpoint the source of the problem and fix it.</li><li>work in an international environment by coordinating with 2nd line support at bunq HQ.</li><li>join the bunq family.</li></ul>This is us<ul><li>changing the world of finance and banking, being part of a dedicated, international team that makes the Bank Of The Free what it is: the de facto innovator in Fintech.</li><li>offering you a full-time permanent contract.</li><li>helping you stay social and healthy with loads of fun events and a MultiSport Pass.</li><li>creating an awesome work environment with awesome people for our new office in Sofia.</li><li>we have fun, do good and work hard. Feel free to add a gif to your graph.</li></ul>

Customer Support Guide with Dutch

Dutch

NO UNHAPPY USERSNO TELEPHONESNO ROBOTSSIMPLY TALKING ABOUT BUNQ WITH FRIENDS&hellip; EH USERS.&nbsp;This is you<ul><li>you see coworkers and users like your chosen family.</li><li>your English skills are second to none (near native).</li><li>you can clearly write/understand German.</li><li>working full-time is your vibe, and you give 100% whenever you&#39;re called to action.</li><li>you&#39;re located in Sofia and know how to get shit done, Bulgarian style.</li></ul>This is how you&#39;ll contribute<ul><li>use the written word, emojis and gifs to make our users happy.</li><li>via online chat and email, you listen, investigate and pinpoint the source of the problem and fix it.</li><li>work in an international environment by coordinating with 2nd line support at bunq HQ.</li><li>join the bunq family.</li></ul>This is us<ul><li>changing the world of finance and banking, being part of a dedicated, international team that makes the Bank Of The Free what it is: the de facto innovator in Fintech.</li><li>offering you a full-time permanent contract.</li><li>helping you stay social and healthy with loads of fun events and a MultiSport Pass.</li><li>creating an awesome work environment with awesome people for our new office in Sofia.</li><li>we have fun, do good and work hard. Feel free to add a gif to your graph.</li></ul>

Customer Support Guide with German

German

NO UNHAPPY USERSNO TELEPHONESNO ROBOTSSIMPLY TALKING ABOUT BUNQ WITH FRIENDS&hellip; EH USERS.&nbsp;This is you<ul><li>you see coworkers and users like your chosen family.</li><li>your English skills are second to none (near native).</li><li>you can clearly write/understand Italian.</li><li>working full-time is your vibe, and you give 100% whenever you&#39;re called to action.</li><li>you&#39;re located in Sofia and know how to get shit done, Bulgarian style.</li></ul>This is how you&#39;ll contribute<ul><li>use the written word, emojis and gifs to make our users happy.</li><li>via online chat and email, you listen, investigate and pinpoint the source of the problem and fix it.</li><li>work in an international environment by coordinating with 2nd line support at bunq HQ.</li><li>join the bunq family.</li></ul>This is us<ul><li>changing the world of finance and banking, being part of a dedicated, international team that makes the Bank Of The Free what it is: the de facto innovator in Fintech.</li><li>offering you a full-time permanent contract.</li><li>helping you stay social and healthy with loads of fun events and a MultiSport Pass.</li><li>creating an awesome work environment with awesome people for our new office in Sofia.</li><li>we have fun, do good and work hard. Feel free to add a gif to your graph.</li></ul>

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