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Pontica Solutions

Sofia, Bulgaria

Pontica Solutions is an international award-winning outsourcing company focused on delivering high-quality customer experience (CX) and innovative digital solutions to our global clients in 20+ languages. By maintaining a healthy and transparent work environment and communication, we successfully build sustainable and reliable partnerships that grow stronger with time. Today we partner with top-tier companies in High-Tech, FinTech, Health Tech, Games and Entertainment, Logistics and E-commerce, and keep rapidly expanding our portfolio. Our biggest asset is our People. Our motto is #wegrowtogether. Our goal is to Transform young talent into high-quality experts by providing opportunities to develop in the fields of CX, software development, AI, people management, project management, and quality assurance (QA). At Pontica, we take care of our people, ensuring they work in a healthy and productive environment. We organize internal webinars on various lifestyle topics, support different social causes, and grant everyone the freedom to pursue their own personal cause with 2 additional days of volunteer leave. The company consists of young and creative individuals, with an average age of 26 years. There is a balanced gender ratio of 50/50 between men and women, and colleagues come from over 30 nationalities. Thanks to talented specialists and a strong team spirit, Pontica has been awarded numerous international business awards, including Company of the Year in the Business Services and Best Customer Service Department.

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