BIC is a family-owned company listed on the Paris Stock Exchange and a world leader in stationery, lighters and shavers.
For more than 75 years, BIC has honoured the tradition of providing high-quality, simple, inventive and reliable choices for everyone, everywhere, every time.

Additional medical insurance

Food vouchers

Sports card

Transport expenses covered

Bulgaria

Sofia

BIC GBS Centre

Main responsibilities: &bull; Master data maintenance: suppliers, employees, invoices processing system (e.g., Comarch, OCR &amp; ECM). &bull; Build relationships with key points of contact within the organization in order to maintain an understanding of the process context. &bull; Relationships with supplier &amp; ECM users. &bull; Execute the AP Invoices processing from OCR until final processing of supplier invoices, Intercompany invoices, back margin invoices as per the company policy and statutory requirements. &bull; Preparation of payment proposals for all above listed types of invoices as well as advance payments. &bull; Accountable for the maintenance of a clear Accounts Payable ledger. &bull; Closing and reporting: closing preparation, closing, intercompany reconciliation, control of double payments. &bull; Analyze late payments and act proactively on their resolution. &nbsp;

Full Time

Regular employment

Accounting, Finance & Statistics

Customer Order & Requests with Turkish

Turkish

Administrative

Business-to-Business (B2B)

Customer Service

Order Fulfillment

Additional days paid annual leave

&nbsp; •&nbsp; &nbsp;Key orders accurately and on-time with regard to internal procedures and with agreed service level targets &nbsp; &nbsp; •&nbsp; &nbsp;Communicate effectively with regard to incoming orders, products requests, price inquires, supply inquires, delivery management, export documents creation, order status follow-up &nbsp; &nbsp; •&nbsp; &nbsp;Process and follow-up customer inquiries related to its scope &nbsp; &nbsp; •&nbsp; &nbsp;Front-office for customer contact: telephone, e-mail, chat contact with customers &nbsp; &nbsp; •&nbsp; &nbsp;Contact customers on appropriate communication channel (phone, e-mail, chat) &nbsp; &nbsp; •&nbsp; &nbsp; Monitor performance and take appropriate actions to achieve Bic business targets

Client & Customer Service

Customer Orders & Requests Operator with Romanian

Romansh

Annual bonuses

Main responsibilities:&bull; Ensure that key performance indicators (KPI) are accurately and timely keyed and measured; &bull; Contribute to implementation of process improvements in Customer Service Line of GBS; &bull; Support implementation of BTS (Back to School), main European commercial events and other activities in coordination with local Supply Chain and Commercial units; &bull; Build analysis and contribute to implementation of new services required by internal and external customers; &bull; Create, review and maintain customer master data, pricing and product cross references and discounts; &bull; Work on IT related topics (system upgrade, EDI implementation).

Operator  Data Support and Continuous improvement

English

Attention to Detail

Enterprise Resource Planning (ERP)

Meeting Deadlines

Microsoft Excel

Teamwork

&nbsp; &bull;&nbsp; &nbsp;Key orders accurately and on-time with regard to internal procedures and with agreed service level targets &nbsp; &nbsp; &bull;&nbsp; &nbsp;Communicate effectively with regard to incoming orders, products requests, price inquires, supply inquires, delivery management, export documents creation, order status follow-up &nbsp; &nbsp; &bull;&nbsp; &nbsp;Process and follow-up customer inquiries related to its scope &nbsp; &nbsp; &bull;&nbsp; &nbsp;Front-office for customer contact: telephone, e-mail, chat contact with customers &nbsp; &nbsp; &bull;&nbsp; &nbsp;Contact customers on appropriate communication channel (phone, e-mail, chat) &nbsp; &nbsp; &bull;&nbsp; &nbsp; Monitor performance and take appropriate actions to achieve Bic business targets

Customer Orders & Requests Operator with Portuguese

Portuguese

Additional dental care

Company training 

Fruit and snacks in the office

Home office

Main responsibilities:&nbsp; &nbsp; &nbsp; -&nbsp;Manage access rights to ensure all people (supposed to) have access to the Global Planning Performance Cockpit (GPPC) (the Power BI dashboard);&nbsp; &nbsp; &nbsp; - To execute the S&amp;OP process without any delay (Data: Sales, Inventory, Production, Demand) for monitoring and analysis in Power BI;&nbsp; &nbsp; &nbsp; &nbsp;- Secure data accuracy and availability;&nbsp; &nbsp; &nbsp; &nbsp;- Investigate with IT and Business key contacts to resolve data accuracy;&nbsp; &nbsp; &nbsp; &nbsp;- Closely collaborate with IT to leverage technologies to provide automatic reports;&nbsp; &nbsp; &nbsp; &nbsp;- Release all continents from Global reporting creation and establish best practice sharing;&nbsp; &nbsp; &nbsp; &nbsp;- Become the key contact to build any additional Global reporting inside GPPC;&nbsp; &nbsp; &nbsp; -&nbsp; Launch necessary projects to add additional KPIs to GPPC.&nbsp;&nbsp;What we offer: - Active participation in the creation of the new Shared Service Center in Bulgaria; - Excellent social package; - New and modern office place; - Clear career path and opportunities for growth and personal development.&nbsp;&nbsp;The skills:&nbsp; &nbsp; &nbsp; &nbsp;- Fluent in English both verbal and written;&nbsp; &nbsp; &nbsp; &nbsp;-&nbsp;Bachelor&rsquo;s degree with majors in Supply Chain;&nbsp; &nbsp; &nbsp; &nbsp;-&nbsp;3-5 years of experience in Supply Chain KPI management and reporting;&nbsp; &nbsp; &nbsp; &nbsp;- Strong IT skills, at ease with IT tools;&nbsp; &nbsp; &nbsp; &nbsp;- MS Office Expert (MS Excel), Office 365 user;&nbsp; &nbsp; &nbsp; &nbsp;- Excellent Project Management Skills;&nbsp; &nbsp; &nbsp; &nbsp;-&nbsp;Analytical thinking; problem-solving abilities; good organizational skills;&nbsp; &nbsp; &nbsp; &nbsp;- Comfortable working with complex data types and sources.&nbsp;&nbsp;&nbsp;

Business and Performance Analyst

IT Management

IT Service Management

Organizational Structure

Problem Solving

Product Management

Main responsibilities:&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp; &nbsp; &nbsp;- Lead the creation of a Global dashboard in Power BI accessible to all Plan &amp; Deliver teams;&nbsp; &nbsp; &nbsp; &nbsp;-&nbsp; Establish an effective and consistent list of KPIs to measure all performance related to Global Planning activities and drive continuous improvement plans;&nbsp; &nbsp; &nbsp; &nbsp;- Implement detailed performance targets by KPI following communication with all regions;&nbsp; &nbsp; &nbsp; &nbsp;-&nbsp;Lead and decide on a common and Global measurement for all continents for each KPI;&nbsp; &nbsp; &nbsp; &nbsp;- Edit and issue dashboard for all planning metrics (OTIF, Forecast accuracy, average inventory) to create transparency on performance and drive improvement;&nbsp; &nbsp; &nbsp; - Lead a team of performance analysts, overseeing the effective and successful execution of day-to-day operations.&nbsp;&nbsp;&nbsp;&nbsp;What we offer:-&nbsp; Active participation in the creation of the new Shared Service Center in Bulgaria; -&nbsp; Excellent social package; -&nbsp; New and modern office place; -&nbsp; Clear career path and opportunities for growth and personal development. &nbsp;The skills:&nbsp; &nbsp; &nbsp; &nbsp;- Fluent in English;&nbsp; &nbsp; &nbsp; - Masters in Supply Chain; minimum 3 years of experience in Supply Chain;&nbsp; &nbsp; &nbsp; - Affinity with BI Tools; former experience with KPI performance measurement;&nbsp; &nbsp; &nbsp; - Advanced knowledge in Excel; strong knowledge of IT systems;&nbsp; &nbsp; &nbsp; - Analytical skills; leadership skills;&nbsp; &nbsp; &nbsp; - Excellent communication skills;&nbsp; &nbsp; &nbsp; - Previous experience in the use and implementation of Supply Chain reporting systems;&nbsp; &nbsp; &nbsp; - Knowledge of Power BI will be considered an advantage.&nbsp;&nbsp;

Business, Management & Consulting

Global Manager Planning and Performance

Analytical Skills

Communication Skills

Computer Skills

Office drinks

Main responsibilities: &bull; Provide navigation support to end-users (HR teams, Team members &amp; Managers) on HR systems (mainly SuccessFactors). This support will be available through a variety of channels &ndash; telephony (TBC), email, chat (TBC) and Case/Ticket requests. &bull; Manage employee personal data where the employee is not empowered to change it themselves, validating any personal data changes with appropriate sign off procedure and validating any documentation required &bull; Process changes to organization units in Workday, identifying the need to create/delimit/change an organization unit resulting from other transactions and administering the changes to the new structure &bull; Support position management within Workday, creating, editing and ending appointments and positions, ensuring the requestor is notified of the action and the employee is informed if applicable &bull; Manage hiring, job change processes and required documentation resulting from hiring, promotions, demotions, lateral transfers, fixed term contract extension, etc. Utilize existing templates, file signed documentation electronically and liaise with downstream providers were required (e.g. payroll and benefits). &bull; Work with in-country HR to manage transfers to affiliates, generating contract documentation and supporting payroll information and benefits activities, as appropriate &bull; Support managers with probation period administration and documentation, and manage required transactions resulting from a new hire no-show &bull; Perform data quality checks on employee data in Workday, manage the list of errors, discover data gaps and liaise with Employee/Manager or Local HR to correct data when applicable. &nbsp;

HR and Recruitment

HR Administrator with French language

French

Human Resources

HR Administration

Main responsibilities: &bull; Provide navigation support to End-Users on SuccessFactors; &bull; Manage employee personal data and perform data quality checks; &bull; Manage hiring, job change processes and required documentation resulting from hiring, promotions, demotions, lateral transfers, fixed term contract extension, etc.; &bull; Support Team members life cycle administrative processes; &bull; Utilize existing templates, file signed documentation electronically and liaise with downstream providers were required (e.g. payroll and benefits); &bull; Work with country HR team to manage transfers to affiliates, generating contract documentation and supporting payroll information and benefits activities as appropriate; &bull; Support country HR teams with completion of leave corrections within the SuccessFactors and generation/distribution of electronic certificate/statements/payroll as required (payroll TBC).

HR Advisor with Spanish language

Spanish

HR Advisor with English language

Team buildings

&bull; Key orders accurately and on-time with regard to internal procedures and with agreed service level targets &bull; Communicate effectively with regard to incoming orders, products requests, price inquires, supply inquires, delivery management, export documents creation, order status follow-up &bull; Process and follow-up customer inquiries related to its scope &bull; Front-office for customer contact: telephone, e-mail, chat contact with customers &bull; Contact customers on appropriate communication channel (phone, e-mail, chat) &bull; Monitor performance and take appropriate actions to achieve Bic business targets

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Required skills