Help Desk Support Engineer

As the first point of contact for all IT support queries, you will be working with a variety of users to resolve or escalate their technical/functional issues in a prompt and professional manner.

Skills / Experience / Qualifications

• BS and/or MS degree in computer science, math or a related technical field is a plus
• Prior experience within a support focused role, ideally dealing with a technical product or service.
• Experience with one or more general purpose programming languages (eg: Java, PHP, C/C++, C#, javascript, Python, Vue/Node/NuxtJs)  is a plus
• ERP experience is a plus
• Ability to problem solve within a technical environment.
• Strong communication skills.
• High energy, team player, emphatic, having out of the box thinking and strong analytical skills.
• Ability to understand business requirements and translate them into technical requirements
• Strong work ethic and ability to work in dynamic work environment.

Responsabilities

• Respond to user software or hardware queries.
• After identifying the issue, you will talk the user through the required steps to resolve it or escalate to the relevant team as and when necessary.
• Continuously improve knowledge and understanding across the various software and hardware technologies supported by the team.
• Maintain a strong customer focus at all times.

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