As the first point of contact for all IT support queries, you will be working with a variety of users to resolve or escalate their technical/functional issues in a prompt and professional manner.
Skills / Experience / Qualifications
- BS and/or MS degree in computer science, math or a related technical field is a plus
- Prior experience within a support focused role, ideally dealing with a technical product or service.
- ERP experience is a plus
- Ability to problem solve within a technical environment.
- Strong communication skills.
- High energy, team player, emphatic, having out of the box thinking and strong analytical skills.
- Ability to understand business requirements and translate them into technical requirements
- Strong work ethic and ability to work in dynamic work environment.
- Respond to user software or hardware queries.
- After identifying the issue, you will talk the user through the required steps to resolve it or escalate to the relevant team as and when necessary.
- Continuously improve knowledge and understanding across the various software and hardware technologies supported by the team.
- Maintain a strong customer focus at all times.
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