Corporate Travel Agent Navigation with French

Logo-ul EXL Service

EXL Service

On-site

On-site

Program de lucru normal

0 - 3 ani de experiență

Full Time

Cluj-Napoca, Romania

Cluj-Napoca, Romania

Responsabilități

Our French process team is expanding. We are looking for Corporate Travel Agents  with excellent French language skills.

The main responsibility of our specialists is to manage and support our business customers over email or phone.

We are focused on the customer quality experience and not on quantity or volumes.

  • Processing Navigation Support and E-invoicing requests using client specific applications and any other systems/ tools required to complete the tasks, received either via calls or emails.
  • The main responsibility of this role is servicing inbound calls from online business travel clients needing website navigation and e-invoicing assistance in making online corporate travel arrangements.
  • Handling incoming calls for customer servicing activities, providing extraordinary customer service.
  • Password reset, end to end navigation on the booking tool to create a booking, replicating the client booking and if required.
  • Performing website troubleshooting support to customers.


Aptitudini necesare

Client Focus
Client Servicing
Communication Skills
Computer Skills
Customer Service
Customer Support
Writing Business Requirements
French

Beneficii

Food vouchers
Fitness
Performance-based bonuses
Referral bonuses
Additional medical insurance
Additional dental care
Job postat 188 zile în urmă