nPloy Logo

Customer Success Manager

4500 - 5500 BGN

(net)

Logo-ul HRS Bulgaria EOOD

HRS Bulgaria EOOD

Hybrid

Hybrid

Program de lucru normal

3 - 6 ani de experiență

Full Time

Sofia, Bulgaria

Responsabilități

  • Lead a multi-language Customer Success team with a proactive service approach.
  • Develop scripts, set targets, and optimize agent performance.
  • Monitor KPIs to drive continuous team improvement.
  • Coach, train, and support team members for high performance.
  • Implement strategies to reduce churn and boost retention.
  • Identify and execute upsell and cross-sell opportunities.
  • Advocate for customers to influence product and marketing strategies.
  • Gather and share feedback for continuous product and service improvement.
  • Develop engagement frameworks to enhance customer experience.

Aptitudini necesare

Business Strategy
Customer Relationship Management
People Management
Sales
Reteining clients
English

Beneficii

Additional dental care
Additional medical insurance
Sports card
Food vouchers
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