Tier 2 Support with German & English
HRS Bulgaria EOOD
Program de lucru normal
1 - 3 ani de experiență
Full Time
Sofia, Bulgaria
Responsabilități
- Provide broad technical support services, to support center customers;
- Resolving and investigating various cases escalated from the tier 1 support and escalating them even further to the responsible departments if needed;
- Diagnose and resolve technical issues, related to laptops, desktops, tablets, printers, mobile phones, routers, Microsoft office package, and other applications;
- Create and submit detailed case logs documenting customer interactions. Accuracy, thoroughness, and timeliness are keylogging components;
- Follow all documented escalation procedures, including issues requiring 3rd party intervention.
Aptitudini necesare
Technical Support
Mobile Technologies
German
English
Beneficii
Additional days paid annual leave
Additional dental care
Additional pension insurance
Annual bonuses
Job postat 25 zile în urmă