Customer Support Specialist with German and English

**All interviews will be conducted remotely (online or by phone).

Are you ready to join a global clean energy leader? Work for the world’s leading provider of intelligent energy solutions with more than 27 years of experience in the development and production of photovoltaic inverter technology. They specialize in crafting cutting-edge solar power systems for a sustainable, green future.

Join our client's mission to lead the world in clean power technology and be part of a team that is shaping a sustainable future. If you have the passion and skills to excel in this role, we invite you to explore this exciting career opportunity with us today!

YOUR ROLE:

• Respond to queries in a timely and accurate way, via phone, email, or chat
• Troubleshoot and resolve issues, escalating complex problems to the appropriate teams when necessary.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Work closely with cross-functional teams to ensure a seamless customer experience.

REQUIRED SKILLS:

• Strong commitment to delivering exceptional customer service and a passion for helping others.
• Excellent written and verbal communication skills in German (C1) and English (B2) is a must.
• An understanding of solar energy systems and inverters is preferred. Ability to quickly grasp technical concepts.
• Strong analytical and problem-solving skills with the ability to think on your feet.
• Experience in handling customer inquiries through chats, emails, and phone calls is a plus.

WHAT WE OFFER:

• An attractive remuneration. Referral bonuses.
• Fixed working hours (Monday-Friday).
• Full training provided.
• Additional health insurance and other social benefits. Exclusive discounts & offers.
• Digital food vouchers.
• Open-minded management team promoting innovation, and personal and professional development.
• Permanent employment; full-time.