Additional days paid annual leave

Additional medical insurance

Company training 

Food vouchers

Fruit and snacks in the office

Sports card

Transport expenses covered

Bulgaria

Sofia

HRS Bulgaria EOOD

<ul>
  <li>Lead a team of Analysts and SME's;</li>
  <li>Handle escalation calls if any and be a coach to the team, facilitate trainings and refreshers;</li>
  <li>Be the senior Subject Matter Expert for the team to guide the overall team;</li>
  <li>Be responsible for the operational deliverables of the assigned team. Ensure the team adheres to TAT and accuracy and manage queues and inquiries as per agreed metrics;</li>
  <li>Identify and lead efforts to execute process improvements and transformation opportunities and drive FMEA's, RCA's;</li>
  <li>Be responsible to produce and manage daily and monthly SLA/KPI reports (performance and business metrics);</li>
  <li>Be the client's first level escalation point for any team member's performance or service level gaps.</li>
</ul>

Team Leader with French

HRS Bulgaria EOOD

Responsabilități

Aptitudini necesare

Beneficii