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On-site

On-site

Program de lucru normal

1 - 2 ani de experiență

Full Time

Sofia, Bulgaria

Responsabilități

  • Lead a team of Analysts and SME's;
  • Handle escalation calls if any and be a coach to the team, facilitate trainings and refreshers;
  • Be the senior Subject Matter Expert for the team to guide the overall team;
  • Be responsible for the operational deliverables of the assigned team. Ensure the team adheres to TAT and accuracy and manage queues and inquiries as per agreed metrics;
  • Identify and lead efforts to execute process improvements and transformation opportunities and drive FMEA's, RCA's;
  • Be responsible to produce and manage daily and monthly SLA/KPI reports (performance and business metrics);
  • Be the client's first level escalation point for any team member's performance or service level gaps.

Aptitudini necesare

Communication Skills
People Management
Team Leadership
French
Business English
English
French

Beneficii

Additional days paid annual leave
Additional medical insurance
Company training
Food vouchers
Fruit and snacks in the office
Sports card
Transport expenses covered
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