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Program de lucru normal / Remote

0 - 15 ani de experiență

Full Time

Sofia, Bulgaria

Responsabilități

  • Monitoring incoming volumes In Queues, reporting on Daily attendance schedule adherence of agents in real-time;
  • Ensuring KPI goals are being met and Intraday reporting on the current day's performance;
  • Monitoring and managing agents working schedule adherence and productivity makes necessary updates
  • Participating in ad-hoc projects as directed by the line manager.

Aptitudini necesare

Analytical Skills
Customer Satisfaction
Analysis Services
real-time analyst
English

Beneficii

Food vouchers
Home office
Performance-based bonuses
Transport expenses covered
Job postat 26 zile în urmă

sau

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