Player Support Specialist with Spanish and English (Bandai Namco)

**All interviews will be conducted remotely (online or by phone).

Our client Bandai Namco is a world-wide recognized Japanese company developing and publishing video games many of which have been an irreplaceable part of every gamer’s childhood. Bandai Namco gives you the chance not only to revive your gaming experience but also to be part of a global, inspiring and challenging company where you can grow as a professional while having never-ending fun!

YOUR ROLE:
• Develop and maintain relationships with gamers across Europe over chat and email.
• Communicate with existing clients in different forums and help them use the company's merchandise.
• Ensure clients receive the highest level of customer service.
• Execute an organized, efficient and structured working process.
• Meet predetermined targets and represent the company in a professional manner.


REQUIRED SKILLS:

• Excellent knowledge of Spanish and English is a must.
• Interest in the gaming world and desire to adapt your knowledge in terms of game innovations.
• Excellent interpersonal and communication skills.
• Ability to multi-task, prioritize and manage time effectively.
• Previous experience in client services or solid gaming experience will be considered an advantage (e.g. knowledge of Discord and Reddit).

WHAT WE OFFER:

• An attractive remuneration. Referral bonuses.
• Standard working hours Monday-Friday.
• Full training provided.
• Additional health insurance and other social benefits. Exclusive discounts & offers.
• Digital food vouchers.
• Open-minded management team promoting innovation, and personal and professional development.
• Permanent employment; full-time.