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Platform User Support with French and English (Fully remote recruitment process)

Logo-ul Alorica

Alorica

Hybrid

Hybrid

Program de lucru normal

0 - 1 ani de experiență

Full Time

Sofia, Bulgaria

Responsabilități

As a user support associate you will provide support to users by responding to their appeals through in-app messages, emails, and web forms.

Main responsibilities:

  • Respond to users appealing account or device suspensions.
  • Utilize proprietary tools and Standard Operating Procedures (SOPs) to resolve user issues and accurately categorize cases for insights monitoring.
  • Stay updated with policy and process changes.
  • Offer compassionate, efficient, and accurate responses to ensure users feel supported.

Aptitudini necesare

Administrative
Social Media
Support
Live Chat
Customer Support
User Assistance
Ticketing software
User Support
English
French

Beneficii

Additional dental care
Additional medical insurance
Company training
Discounts from various retail chains
Food vouchers
Performance-based bonuses
Referral bonuses
Relax zone
Relocation options
Sports card
Transport expenses covered
Job postat dayAgo

sau

pentru a aplica.