Medical Support Specialist with German (fully remote)

Responsibilities:

• Processes inbound calls/chats/e-mails from customers;
• Carries out customer inquiries in timely and correct manner by predefined rules when escalation is needed; 
• Understanding customer’s needs so as to be able to deliver the best solution for each of them in line with our key performance indicators; 
• Advising and informing customers regarding clients' products and services; 
• Navigating multiple systems simultaneously in order to update e-records promptly and accurately; 
• Proactively provide support and assistance to colleagues and work together as a team.