Home Office Customer Support Representative with German

We are seeking a dynamic and motivated individual to join our new team as a Customer Care Advisor with German. In this role, you will play a crucial role in handling of customer concerns, inquiries, and problems. If you thrive in a fast-paced and innovative environment, this is the perfect opportunity for you.

Your Responsibilities:

• Supporting customer through different channels (inbound calls and messages)
• Analysing and solving customer’s’ queries
• Making changes to the system
• Forwarding faults or calls to other departments

Our requirements:

• German C1+ level is a must;
• English B1;
• Inital training at the office in Sofia (posibility for accomodation bonus if eligible)
• Customer-oriented thinking and attitude;
• Excellent organizational and communication skills
• Good knowledge of MS Office
• Willingness to work on shifts

What’s in it for you:

• Friendly and positive work atmosphere with great work-life balance
• A multinational environment, with strong ties to UK business culture
• Access to our Employee Network Groups, which represent every strand of diversity and allow
• Colleagues to connect and learn from each other on an open, inclusive platform
• Food stamps
• Additional medical insurance
• Unmatched referral bonus system

You’ll be joining a network of 55,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.