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Remote work

Remote work

Program de lucru normal

0 - 1 ani de experiență

Full Time

Sofia, Bulgaria

Responsabilități

**All interviews will be conducted remotely (online or by phone).

Are you ready to join a global clean energy leader? Our client is a renowned clean power technology company with a 27-year innovation legacy and operates in over 150 countries worldwide.

Join our client's mission to lead the world in clean power technology and be part of a team that is shaping a sustainable future. If you have the passion and skills to excel in this role, we invite you to explore this exciting career opportunity with us today!

YOUR ROLE:

  • Respond to queries in a timely and accurate way, via phone, email, or chat
  • Troubleshoot and resolve issues, escalating complex problems to the appropriate teams when necessary.
  • Maintain a positive, empathetic, and professional attitude toward customers at all times.
  • Work closely with cross-functional teams to ensure a seamless customer experience.

REQUIRED SKILLS:

  • Strong commitment to delivering exceptional customer service and a passion for helping others.
  • Excellent written and verbal communication skills in Czech (C1) and English (B2) is a must.
  • An understanding of solar energy systems and inverters is preferred. Ability to quickly grasp technical concepts.
  • Strong analytical and problem-solving skills with the ability to think on your feet.
  • Experience in handling customer inquiries through chats, emails, and phone calls is a plus.

WHAT WE OFFER:

  • An attractive remuneration. Referral bonuses.
  • Flexible working time.
  • Full training provided.
  • Additional health insurance and other social benefits. Exclusive discounts & offers.
  • Open-minded management team promoting innovation, and personal and professional development.
  • Permanent employment; full-time.

Aptitudini necesare

Analytical Skills
Customer Relationship Management
Customer Service
Fast Learner
Interpersonal Skills
Problem Solving
Customer Support
Czech
English

Beneficii

Additional dental care
Additional medical insurance
Central location
Company training
Compensation for overtime
Discounts from various retail chains
Fruit and snacks in the office
Office drinks
Home office
Performance-based bonuses
Preferential bank credit terms
Referral bonuses
Relax zone
Sports card
Transport expenses covered
Team buildings
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