Customer Support Specialist with English (FinTech)

Logo-ul Pontica Solutions

Pontica Solutions



Program de lucru normal

0 - 3 ani de experiență

Full Time

Sofia, Bulgaria

Sofia, Bulgaria


**All interviews will be conducted remotely (online or by phone).

Our client: is an award-winning fintech company that is changing how businesses experience financial services. Their advanced open banking platform is essential for creating powerful financial apps. It allows for quick access to bank data, supports instant payments and withdrawals, and offers a simple "three clicks" verification process.

We're Growing Fast! We're seeking an enthusiastic Client Support Specialist with excellent English skills to join our expanding team in Sofia. This is your chance to be part of an industry-leading company in a rapidly growing sector.

Your role: Making an impact.

· Develop and maintain customer relationships through chat, email, and phone.
· Prioritize customer satisfaction and expectations.
· Handle confidential and sensitive information responsibly.
· Meet set targets and maintain our client's professional reputation.

What are we looking for?

· Experience in the financial industry would be considered as an advantage.
· Fluency in English.
· Strong computer skills.
· Outstanding interpersonal and communication abilities.
· A focus on customer service.
· Previous experience in client services (a plus, but not necessary).

Why Choose Pontica?

· Competitive Salary: Attractive remuneration with referral bonuses.
· Flexible Hours: Adapt your work schedule to fit your life.
· Comprehensive Training: Receive the training you need to succeed.
· Health Benefits: Enjoy additional health insurance and social benefits.
· Exclusive Discounts: Access a variety of special offers and discounts.
· Supportive Culture: Work with a team that encourages innovation and personal & professional growth.
· Job Security: Benefit from the stability of permanent, full-time employment.

Shape the future with us!

You'll play a key role in a company that's setting new standards in fintech. Apply now to advance your career in an environment that values creativity, growth, and exceptional customer service!

Aptitudini necesare

Communication Skills
Customer Service
Interpersonal Skills
Risk Analysis
Time Management
MS Office Tools


Additional dental care
Additional medical insurance
Central location
Company training
Compensation for overtime
Discounts from various retail chains
Fruit and snacks in the office
Massages in the office
Office drinks
Performance-based bonuses
Preferential bank credit terms
Referral bonuses
Relax zone
Sports card
Team buildings
Transport expenses covered
Job postat dayAgo