Customer Support Representative
Tek Experts
Program de lucru normal
0 - 15 ani de experiență
Full Time
Sofia, Bulgaria
Responsabilități
Responsibilities:
• You will provide client customer service support by effectively acting as a single point of contact to the customer whilst a technical team resolves critical system issues;
• Triage incident service requests by Outbound phone calls, email, or web portal as a point of contact;
• Identify and assign the incident to the appropriate severity level, category, priority, team, and engineer;
• Manage the life-cycle of the incident to ensure the customer’s incident is resolved proactively by communicating all updates.
Aptitudini necesare
Customer Service
Customer Experience
English
Beneficii
Additional dental care
Additional medical insurance
Central location
Food vouchers
Fruit and snacks in the office
Office drinks
Relax zone
Sports card
Job postat dayAgo