Customer Advisor with French and English

Our client is Swedish family-owned retail company that manufactures safe and well-designed, quality products for babies and parents worldwide.

As we are looking for a proactive and out-going person to join our team, here is more information:

WHAT WOULD YOU DO:

• Develop and maintain relationships with customers over chat, email, and phone and video consultations.
• Provide outbound assistance when needed on stock issues, product recalls, or order updates.
• Process e-commerce order changes, stock issues, returns, exchanges
• Handle product claims, incl. ordering of replacement parts and receiving defective products.
• Execute an organized, efficient, and structured working process.
• Meet predetermined targets and represent the company in a professional manner.

WHAT ARE WE LOOKING FOR:

• Excellent written and verbal communication skills in French and English.
• Previous experience in a customer-facing role will be a plus.
• A problem-solving approach and ability to think on the spot.
• An empathetic person, curious about parenthood/health/sustainability.
• Excellent computer literacy.

WHAT WE OFFER

• Performance and referral bonuses.
• Full training – provided.
• Standard work week - Monday to Friday
• Additional benefits and discounts (health services and sport card.)
• Digital food vouchers.
• 2 days off for volunteering
• Open-minded management team promoting innovation, personal and professional development.
• Permanent employment.