Chat and Email Support Representative with Italian
1700 - 2300 BGN
(net)
HRS Bulgaria EOOD
On-site
Program de lucru normal
0 - 3 ani de experiență
Full Time
Sofia, Bulgaria
Responsabilități
Main Responsibilities:
- Being the point of contact for customer account management queries and resolution handling via email, Live Chat, and telephone;
- Recording accurate information and maintaining detailed and in-depth records;
- Logging tasks in accordance with company guidelines;
- Handling and verifying customers’ documents;
- Building and maintaining relationships with existing and new customers;
- Meeting pre-determined productivity, quality, and targets, as well as providing accurate reports for the activity.
The client offers:
- Competitive salary and bonuses;
- Flexible working hours;
- Food vouchers and transportation allowance;
- Health Insurance package;
- Sports card;
- 20+ days paid leave;
- Birthday bonus;
- Great office location;
- Fancy recreation area;
- Excellent career development opportunities;
- Team building events.
Job requirements:
- Fluent level of Italian and English (C1);
- Excellent soft skills, self-confidence, and organizational skills;
- Customer-oriented attitude;
- Flexibility, multitasking, and proactivity;
- Previous experience in BPO field as Customer Support, sales or similar will be considered an advantage;
Apply and you will get the full broad information about your possibilities with HRS Bulgaria!
All applications will be treated strictly confidential.
Only short-listed candidates will be contacted.
Aptitudini necesare
Bilingual
Focus
Customer Communication
English
Italian
Job postat dayAgo