Supervisor with Italian and English (on-demand delivery platform)

5000 - 6000 PLN (net)

Logo of Pontica Solutions

Pontica Solutions

Regular employment

0 - 3 years of experience

Full Time

Krakow, Poland

Responsibilities

**All interviews will be conducted remotely (online or by phone).

In 5 years, our client has evolved from a start-up to Europe’s leading on-demand logistics platform that allows businesses in any industry to deliver to their customers with never-seen-before speed & efficiency.

Join our team in Krakow and work with amazing minds that change the way goods are delivered in urban areas.

YOUR ROLE:

  • Organize the customer support team, gather and centralize knowledge.
  • Responsible for the team performance; improve their skills and KPIs.
  • Handle escalated issues, research requests and focus on delivering world-class service to the clients.
  • Execute weekly reporting, monthly presentations, and quality evaluation.
  • Participate in reviewing processes and workflow to diagnose areas for improvement.
  • Establish regular communication and collaboration with the Team Manager and the client.
  • Meet predetermined targets and represent the company in a professional manner.

REQUIRED SKILLS:

  • Senior Customer Support Specialist; experience as a Supervisor/Shift Leader or a relevant role in the BPO sector will be a plus.
  • Strong organizational and management skills with the ability to prioritize time effectively.
  • Excellent communication and problem-solving skills.
  • MS Office, in particular, Excel.
  • Fluent in Italian and English.
  • Tech-savvy, reliable, positive, and target-driven professional able to manage tasks with a sense-of-urgency.

WHAT WE OFFER:

  • Performance bonus. Referral bonuses.
  • Full training – provided by the client.
  • Additional health services and sports card.
  • Open-minded management team promoting innovation, personal and professional development.
  • Permanent employment; full-time.
  • Employer: Pontica Solutions Ltd.

Required skills

Communication Skills
Problem Solving
Project Leadership
Supervisory Skills
Team Leadership
Team Management
Organisation Skills
English
Italian

Benefits

Additional dental care
Additional medical insurance
Central location
Company training
Compensation for overtime
Discounts from various retail chains
Fruit and snacks in the office
Massages in the office
Office drinks
Performance-based bonuses
Preferential bank credit terms
Referral bonuses
Relax zone
Sports card
Team buildings
Transport expenses covered
Job posted 21 days ago