Technical Support Representative with English (Hybrid)
2300 - 2600 BGN
(net)

HRS Bulgaria EOOD
Hybrid
Regular employment
0 - 5 years of experience
Full Time
Sofia, Bulgaria
Responsibilities
- Provide advanced Hardware, Software, and Network problem diagnosis resolution to customers and end-users;
- Perform High-level technical guidance and assistance in problem-solving, analyze system logs, and perform remote troubleshooting;
- Maintain thorough documentation of troubleshooting steps, issue resolutions, and customer interactions to facilitate knowledge sharing and improve support efficiency;
- Consistently achieve client KPIs and actively participate in the improvement of the existing client Knowledge Database;
Required skills
Client Focus
Communication Skills
Customer Service
Technical Support
English
Job posted 23 days ago