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Technical Support Representative with English (Hybrid)

2300 - 2600 BGN

(net)

Logo of HRS Bulgaria EOOD

HRS Bulgaria EOOD

Hybrid

Hybrid

Regular employment

0 - 5 years of experience

Full Time

Sofia, Bulgaria

Responsibilities

  • Provide advanced Hardware, Software, and Network problem diagnosis resolution to customers and end-users;
  • Perform High-level technical guidance and assistance in problem-solving, analyze system logs, and perform remote troubleshooting;
  • Maintain thorough documentation of troubleshooting steps, issue resolutions, and customer interactions to facilitate knowledge sharing and improve support efficiency;
  • Consistently achieve client KPIs and actively participate in the improvement of the existing client Knowledge Database;

Required skills

Client Focus
Communication Skills
Customer Service
Technical Support
English
Job posted 23 days ago

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