Head of Payments

600 - 2600 BGN (net)

Logo of Cross Source LTD

Cross Source LTD


We are looking for an ambitious individual with fluent English, previous managerial experience in Payments in Forex.
Candidates with background experience of more than 4 years, as well as experience in regulated companies would be considered with higher priority.

Your Duties:
• Supervise the global account opening and funding team regarding the opening of trading accounts quality check, funding process and customer service.
• Follow up and keep track of transactions in different software like CRM, MT5, processors, banks, cashier system.
• Follow up with the Backoffice and Payments team on the daily approval ration and decline reasons.
• Analyze on a constant basis the department activity, payment systems activity, suspicious activity, KYC, AML procedures etc.
• Implement Operations protocols, productivity, quality and customer-service standards, complete audits and supporting team managers in daily inquires and problems.
• Liaise with Senior Management team to make decisions for back office operational activities and set strategic goals.
• Monitor the daily financial transactions – online bank wires, manual deposits and withdrawals.
• Revise and/or formulate policies and promote their implementation within the department.
• Manage the procedure of customers account establishment, maintenance and closures.
• Monitor and approve correct workflows, improve internal systems, propose new more efficient procedures.
• Assist in the training of relevant staff to ensure continuing competence in multiple regulated licenses.
• Prepare daily, weekly and monthly reports with the funding activity and make suggestions for new developments to the Senior Management.
• Liaise with other departments to escalate and resolve any issues.

The ideal candidate has:
• At least 4 or more years of experience in a similar position or as a Senior Payments Supervisor.
• Excellent English – verbal and written, native speaker level.
• Other languages would be considered as a big advantage.
• Proven experience in a Managerial position.
• Excellent communication and interpersonal skills.
• Attention to detail and target oriented.
• Proficiency in MS Office, particularly Excel.
• Advanced Excel skills will be considered as a big advantage.
• Advanced knowledge of multiple regulated licenses will be considered as a big advantage.
• Deep understanding of regulations and policies, KYC, AML procedures and other.
• University degree in Business Administration or in any other related field will be a big advantage.

What we offer:
• Attractive base salary.
• Full time position – 5 days a week.
• Social benefits – Multisport card.
• Birthday Gifts.
• Paid Vacations, Holidays & Team buildings.
• Special educational program for the first month.
• Weekly sport day (Football) + catering in the office.
• Opportunities for growth to a higher position in the Company.
• Variety of different food and drinks in the office.

Required skills

Microsoft Excel
Job posted 43 days ago