Senior User Experience Design Specialist

Job Title: Visual Designer

Location: Sofia, Bulgaria

Expected travel: 0 – 10%

What you`ll do:

Summary:

We are looking for a Senior UX Designer to join our Provisioning CoE. You will play a key role in defining and evolving the customer onboarding journey for all SAP cloud solutions.

You will directly contribute to the success of our corporate strategy by ensuring a harmonized Suite First experience, putting the customer at the center, and enabling a seamless up-sell/cross-sell experience.

The Role:

As a Senior UX Designer, you, together with technical and product experts, will be responsible to define SAP’s future consumption experience in the cloud. You will create user flows, visual designs, and detailed customer journeys for the customer-facing tools that guide our users throughout the complete onboarding journey.

In this role, you will ensure that we always put the customer experience front and center for all new features and journeys that we are going to release to our users. You will align our new ambitions with SAP’s UX standards and create a harmonized, appealing user experience. We need to ensure a multifaceted experience targeting highly technical personas but also non-technical business experts. You will create guided procedures that help in the product/solution onboarding and abstract from the technical complexity underneath. You will regularly communicate results, pitch new ideas and concepts to senior management.

What you bring:

You enjoy working in a global team, continuously interacting with various stakeholders across the company. You are a great communicator and team worker, but also can work independently and self-driven on larger projects.

You love creating appealing, modern user interfaces and are up for the challenge to combine consumer-grade experiences with enterprise-level complexity. You already have a basic understanding of cloud solutions and SAP’s business model. You know

how to set expectations and prioritize with tight timelines and keep the can-do attitude.

- BA/MA/Diploma in a technical field of study

- 5+ years of experience in designing user interfaces

- Proficiency in design tools like figma and the Adobe suite

- Experience with designing experiences adhering to corporate guidelines

- Fluency in English

Meet your team:

The newly founded Provisioning CoE aims to significantly reduce time-to-value, improve customers’ unboxing experience satisfaction, and drive tangible improvement across the portfolio. The team is responsible to define the end-2-end customer journey from contract signature to go-live.