Senior Identity Management Application Developer

•    Acting as Level 3 escalation point for issues/inquiries
•    Lead development of new services and changes in the existing ones
•    Build integrations and connectors to other legacy systems such as SAP, Success Factors, etc
•    Implement custom workflows and approval policies
•    Apply automated solutions to shift operational activities to 1st level support  
•    Monitor quality and performance of applications through testing and maintenance  
•    Establish, maintain customer relationships and satisfaction regarding IT customer service and support
•    Conduct periodic reviews with teams
•    Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents