Development Support Engineer for SAP Security

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With its more than 930 professionals, SAP Labs Bulgaria also has strong contributions towards life-cycle management, user interface & user experience across the broader portfolio of SAP products. For its 20-year history, the company has established itself as a preferred employer in the IT sector in Bulgaria.

Purpose and Objective:

SAP Cloud Identity Services is a core set of services that provide user authentication, provisioning and management for the whole portfolio of SAP cloud products. It is the central Security pillar in SAP’s overarching strategy to deliver the Intelligent Enterprise to our customers. SAP Cloud Identity Services are under active development, expanding global presence and rapidly growing adoption. We - the people who make this possible - are a complete DevOps team with full range of expertise in software development, operations, quality and support.

We are looking for talented, experienced and motivated development support engineer to join our team. 

We are responsible for Identity Provisioning microservice, which is an integral part of the overall SAP Cloud Identity Services solution.

Identity Provisioning automates identity lifecycle processes and helps you provision identities and their authorizations to various cloud and on-premise business applications.

Our work includes analyzing and processing of external customer incidents at the last level of product support,

called development support.

We welcome candidates with strong communication and programming skills, especially in the context of analyzing, debugging and profiling a productive code.

Particularly welcome are professionals who are passionate about providing а high-quality service to our end-customers, can quickly learn, jump into new topics and solve complex technical challenges.

Finally, we value your motivation, desire to learn and determination even more than the knowledge and expertise you currently have.

So, regardless of your experience, if you are motivated to learn, practice, be part of a great team and influence the future of SAP’s cloud, do not hesitate to contact us and explore the opportunities we provide.


  • Provides effective and efficient development support of large-scale multi-tiered cloud service
  • Analyze, debug and resolve customer incidents related to Identity Provisioning microservice
  • Implement required code changes and develop relevant automation tests
  • Provide feedback, propose and implement improvements. Identify and eliminate technical debts.
  • Communicate with customers in a considerate and professional manner
  • Deep understanding of product scenarios and development processes



  • University degree (Bachelor or Master) or graduating student in Software Engineering, Computer Science, Information Systems, Natural Science or a related discipline
  • Excellent understanding of programming fundamentals
  • Excellent analytical and problem-solving skills
  • Proficiency in object-oriented programming, preferably in Java
  • Very good spoken and written English
  • Excellent team player, passionate about his/her work, self- motivated and driven

Experience with any of the following is an advantage:

  • Understanding of web security protocols and standards
  • Knowledge of JavaScript, HTML, CSS
  • Knowledge of NoSQL DBMS (MongoDB)
  • Experience in customer communication and customer support areas
  • Experience with agile software development and DevOps
  • Experience with distributed version control systems (Git/Github)

Required skills

Web Services
Job posted 103 days ago