Technical Support Representative with German (Night shifts)
3000 - 3500 BGN
(net)
HRS Bulgaria EOOD
On-site
Regular employment
0 - 1 years of experience
Full Time
Sofia, Bulgaria
Responsibilities
- Provide advanced Hardware, Software, and Network problem diagnosis resolution to customers and end-users;
- Perform High-level technical guidance and assistance in problem-solving, analyze system logs, and perform remote troubleshooting;
- Maintain thorough documentation of troubleshooting steps, issue resolutions, and customer interactions to facilitate knowledge sharing and improve support efficiency;
- Consistently achieve client KPIs and actively participate in the improvement of the existing client Knowledge Database;
Required skills
Customer Service
Technical Support
Troubleshooting
Caring about customers
Customer Communication
Customer Support
Customer-oriented
German
English
Benefits
Additional medical insurance
Additional dental care
Central location
Annual bonuses
Food vouchers
Fruit and snacks in the office
Office drinks
Sports card
Additional days paid annual leave
Job posted 24 days ago