Remote Partner Manager with English and Turkish (Temporary Position)

Logo of HP Inc.

HP Inc.


*Please be aware that this is a Temporary position!

Job scope/summary: 

Manage all operational matters and quality performance related to assigned PPS channel partners. 


Job specifics/responsibilities: 

  • New Partner Setup 

  • Educate partners – self sufficiency/engagement model  

  • Deliver operational trainings (Ops guide, how to interface with HP, etc.) 

  • Communicate Ops guide changes, program changes, etc. 

  • Be the main point of contact for all matters pertaining to partner enquiries, acting as first line contact and taking ownership for queries end to end. 

  • Ensure a close working relationship with assigned accounts.  

  • Ensure assigned partners make correct financial warranty claims where applicable 

  • Ensure all assigned accounts are meeting operational targets within Accreditation metrics 

  • Ensure assigned partners deliver high quality customer satisfaction in service delivery to customers.  

  • Take ownership of partner issues and work to satisfactory resolution 

  • Support and motivate channel Partners to achieve end results 

  • Help to drive operational improvements for assigned accounts 

  • Act as escalation point for all partner escalations 

  • Work under own initiative and take ownership of issues, ensuring best in class support to partners and customers  

  • Develop a very close working relationship with (country/region) channel team, attending all reviews when required 


Key deliverables/accountabilities: 

  • Ensure that assigned channel partners deliver high quality services to customers  


Education (degree) and professional experience required: 

  • Bachelor/Master in Business or related 

  • Experience in virtual team environment 

  • 1-2 years of experience in service delivery is an advantage 

  • Understanding of channel partner business model is an advantage 


Other requirements: 

  • Fluent in written and verbal English is a must. 

  • Fluency in written and verbal Turkish is a must.


Personal skills and qualities: 

  • Strong communication skills

  • Positive can-do attitude

  • Customer centric approach 

  • Out of the box thinking – able to find solutions 

  • Strong communication and influencing skills

  • Excellent teamwork skills   

  • Able to apply tools and technology to produce results  

  • Able to understand global business processes and identify impact of change 

  • Able to work in a pressured environment working to tight timescales 

  • Ability to generate strong relationships internally and externally 

  • Ability to identify potential issues early on and work them to a satisfactory conclusion 

  • Ability to operate effectively within a virtual (cross-cultural) team 

  • Organized and methodical approach , analytical skills 

  • Self-motivated 

  • Team player 

Technical skills: 

  • MS Office 

  • Reporting tool /Data management 

Apply here:

Required skills

Analytics & Reporting
Communication Skills
Customer Service
Microsoft Office


Additional days paid annual leave
Additional dental care
Additional medical insurance
Annual bonuses
Company training
Food vouchers
Sports card
Team buildings
Job posted 2 days ago