Player Support Specialist with Turkish and English

Logo of TELUS International Europe

TELUS International Europe

Responsibilities

If you are passionate about gaming, join our growing Game Support team in the biggest BPO provider in Bulgaria - get the job you will enjoy!

A typical day:

  • Be every player's trusty advisor
  • Listen and respond to gamers queries via phone and/or email
  • Identify and assess customers’ needs to achieve satisfaction

Sounds good, right? 

If you have:

  • Fluency in Turkish and a good command of English
  • Gaming experience - you have played games recently and you can relate to a player’s concept, community and mindset
  • Player empathy and understanding a player’s perspective when tackling their issues 
  • Understanding of Player Support
  • Desire to help the players as best as possible and to contribute to the team’s success 

We offer:

  • Attractive salary
  • A supportive and environment that values collaboration with great energy
  • Career development opportunities
  • International modern working environment (Relax zones, PlayStation)
  • Special benefits for our team members (e.g. gym, yoga classes, massages and corporate psychologist in the office and many others)
  • Additional health insurance & Transportation allowance
  • Employee referral bonuses & Recognition programs
  • Supportive work-life balance policies assistance and learning

We care about the well–being of our employees, invest in their future growth, encourage fun and team building projects!

It sounds like the perfect job for you? APPLY NOW!

About us: TELUS International Europe is the leader in the BPO sector in Bulgaria. The company has almost 50,000 team members across 20 countries. TELUS International Europe offers contact center solutions, ITO and innovative customer service support for global customers in over 50 languages.

Required skills

Customer Satisfaction
Customer Service
English
Turkish

Benefits

Additional medical insurance
Bonus for childbirth and marriage
Central location
Company training
Fitness
Food vouchers
Massages in the office
Referral bonuses
Relax zone
Special offers for certain hotels and resorts
Sports card
Team buildings
Transport expenses covered
Job posted 43 days ago