Platform User Support with French and English (Fully remote recruitment process)

As a user support associate you will provide support to users by responding to their appeals through in-app messages, emails, and web forms.

Main responsibilities:

• Respond to users appealing account or device suspensions.
• Utilize proprietary tools and Standard Operating Procedures (SOPs) to resolve user issues and accurately categorize cases for insights monitoring.
• Stay updated with policy and process changes.
• Offer compassionate, efficient, and accurate responses to ensure users feel supported.