LiveOps Specialist with Polish

Logo of Pontica Solutions

Pontica Solutions

Responsibilities

**All interviews will be conducted remotely (online or by phone).

In 5 years, our client has evolved from a start-up to Europe’s leading on-demand logistics platform that allows businesses in any industry to deliver to their customers with never-seen-before speed & efficiency.

Join our new team and work with amazing minds that change the way goods are delivered in urban areas.

YOUR ROLE:

  • Manage and serve as the main point of contact for live services (mainly over chat).
  • Monitor live operations and make sudden, late-notice changes when necessary.
  • Proactively solve real-time issues before and as they emerge.
  • Troubleshoot client and driver issues.
  • Work in collaboration with other team members to improve operational performance.

REQUIRED SKILLS:

  • Excellent written and verbal communication skills in Polish.
  • Good knowledge of English.
  • Previous experience in a customer-centric role, ideally in live customer support.
  • Extremely organized and able to manage tasks with a sense-of-urgency.
  • Logical thinker, who naturally looks to build efficient processes.
  • Tech-savvy with strong problem-solving skills.

WHAT WE OFFER:

  • An attractive remuneration + monthly bonus. Referral bonuses.
  • Different shifts (Monday-Sunday). Transport costs covered.
  • Full training – provided by the client.
  • Additional health insurance and other social benefits. Exclusive discounts & offers.
  • Open-minded management team promoting innovation, personal, and professional development.
  • Permanent employment; full-time.
  • Employer: Pontica Solutions Ltd.

Required skills

Customer Relationship Management
Customer Satisfaction
Customer Service
English
Polish

Benefits

Additional dental care
Additional medical insurance
Annual bonuses
Company training
Compensation for overtime
Discounts from various retail chains
Fruit and snacks in the office
Home office
Massages in the office
Performance-based bonuses
Preferential terms when using credit from a bank with which the company operates
Referral bonuses
Relax zone
Sports card
Taxi vouchers
Team buildings