- Provides direct support to Level 1 agents to resolve our Client’s (world biggest computer technology company) customer cases.
- Responsible for providing, to external customer accounts, telephone/email/chat, online, social media and remote diagnostic technical support of desktops, portables, peripherals (e.g., printers, projectors, etc.) and software custom or off the shelf software.
- Answers questions about installation, operation, configuration, customization, and usage of assigned products.
- Responsible for following defined policies and procedures.
- Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
Transport expenses covered
Job posted 7 days ago