Level 2 Technical Support with Dutch

Logo of HRS Bulgaria EOOD

HRS Bulgaria EOOD

Responsibilities

Main Responsibilities:

  • Provides direct support to Level 1 agents to resolve our Client’s (world biggest computer technology company) customer cases.
  • Responsible for providing, to external customer accounts, telephone/email/chat, online, social media and remote diagnostic technical support of desktops, portables, peripherals (e.g., printers, projectors, etc.) and software custom or off the shelf software.
  • Answers questions about installation, operation, configuration, customization, and usage of assigned products.
  • Responsible for following defined policies and procedures.
  • Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.

Required skills

Technical Support
Technology
English
Dutch

Benefits

Food vouchers
Home office
Transport expenses covered
Job posted 7 days ago