As a First level English Speaking Support you will be a part of a great team for an amazing client in the cybersecurity field and all together will:
- Assist with general inquiries, product support, and troubleshooting via phone, e-mail, and chat
As a candidate, you do not need to have experience in a similar role but you should be fluent in English and able to demonstrate a keen interest in technologies and have excellent communication skills.
- Inform the customer about the identified or developed solution and prepare the corresponding documentation.
- Coordinates the processing of incoming inquiries;
- Acceptance, collection, categorization and prioritization of notifications for the agreed services in the ticketing tool
- Escalation to responsible department – tier 2 -3
· Basic IT knowledge (DNS, email, web, IP etc.)
· Well-structured way of working and troubleshooting/problem-solving ability
· Working experience in technical support
· Good knowledge in ticket systems and support processes remotely
· Excellent English language skills in writing and speech
· Soft Skills
· High customer and service orientation
· Ability to interact and consult with others in particular for de-escalation management
· Strong team player
· Strong motivation and willingness to learn and perform
· Autonomous & proactive working behavior
· Friendly and confident manner
· Good knowledge of Danish, Swedish, and Norwegian will be a plus.
In Return, Mercatus Offer:
- Remote work / home office
- Stable job and career development opportunities
- Attractive salary
- Full paid training - Ooo YES
- Special Discounts and Offers (e.g. Food vouchers, Multisport cards, etc.)
- Additional health insurance
- Support and learning
- Employee referral bonuses & Recognition programs
If sounds like the perfect job for you, apply now, we are small team but big ambitious.