Customer Support Specialist with German (Chat and E-mail, Remote)
2000 - 2200 BGN
(net)
HRS Bulgaria EOOD
Remote work
Regular employment
0 - 15 years of experience
Full Time
Sofia, Bulgaria
Responsibilities
- Respond to customer inquiries and resolve issues promptly and professionally via written channels.
- Provide product information, troubleshooting assistance, and guidance on company policies in both German and English.
- Ensure customer satisfaction by addressing concerns effectively and efficiently.
- Collaborate with internal teams to escalate complex issues and provide feedback for process improvements.
- Maintain accurate records of customer interactions and transactions.
Required skills
Customer Satisfaction
Customer Service
Live Chat
Customer Communication
German
English
Benefits
Sports card
Additional medical insurance
Performance-based bonuses
Food vouchers
Job posted 23 days ago