Customer Service Shift Leader (Online Gaming)
HRS Bulgaria EOOD
On-site
Regular employment
0 - 1 years of experience
Full Time
Sofia, Bulgaria
Responsibilities
- Management and monitoring of complex customer-related cases;
- Quality check of the performance of the agents, giving and receiving feedback;
- Briefing team members, creating daily, weekly and monthly reports;
- Onboarding, training and developing agents.
Required skills
Analytical Skills
Analytics & Reporting
Communication Skills
Leadership
Teamwork
Fluent English
English
Benefits
Additional dental care
Additional medical insurance
Additional days paid annual leave
Company training
Food vouchers
Fruit and snacks in the office
Office drinks
Performance-based bonuses
Referral bonuses
Relax zone
Sports card
Taxi vouchers
Team buildings
Transport expenses covered
Job posted 24 days ago