Guided by 35+ years of experience and a customer-obsessed approach, Sitel offers tailored customer care solutions and is redefining and transforming the contact centre and the associate experience. Sitel’s 80,000 passionate and talented associates support more than 450 clients in 49 languages from more than 100 facilities strategically located in 28 countries.
Experience is everything at Sitel Group – it’s what sets us apart from the rest.
Our office in Sofia is based in the city centre and employs more than 800 people, supporting 32 languages all around the world. For one of our campaigns, we are looking for a passionate and customer-oriented Customer care specialist with Italian and English.
As a customer care specialist, you will provide customer support to Italian and English-speaking customers and promote a positive corporate image by demonstrating appropriate conduct, high quality, professionalism, and a positive attitude in all interactions with customers.
- Be responsible for dealing with all customer inquiries, in Italian.
- Provide friendly and efficient customer service support.
- Maintain the accuracy and security of customer information on the database.
- Advice and inform customers regarding clients' products and services;
- Has excellent spoken Italian and English language - at least level B2;
- Customer service-oriented personality;
- Experience in a customer-facing role is beneficial;
- Professional manner Independent, collaborative, and active working style;
- Has good computer literacy;
SITEL Sofia offers you:
- Stable salary plus performance bonus;
- Full-time employment - permanent contract;
- Social package including additional healthcare insurance, gift vouchers, sport card discounts;
- Тo participate in SITEL MAX Insiders initiative – charity activities, team buildings, sports events, internal competitions;
- Long-term professional career;
- Entitlement to company internal training and development accordingly global standards;
- Friendly, cosy, and accessible office location;
We are looking forward to receiving your application!
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