Customer Care Advisor with Swedish and English (femtech start-up)

Logo of Pontica Solutions

Pontica Solutions

Responsibilities

**All interviews will be conducted remotely (online or by phone).

Our client is a globally successful health and lifestyle brand developing smarter technology for women, with an HQ in London and teams in New York and Shanghai. Their innovative tech-focused products are listed as one of the best inventions for 2019.
Join one of the fastest-growing femtech start-ups and you will have a voice and the opportunity to make an impact. Be ready to learn, have fun, and become part of a passionate customer care team that solves problems and improves the lives of women around the world!

YOUR ROLE:

  • Develop and maintain relationships with customers over chat, email, and phone.
  • Help customers reach a resolution to their problem as quickly and accurately as possible.
  • Manage returns, replacements, and refunds when necessary.
  • Execute an organized, efficient, and structured working process.
  • Meet predetermined targets and represent the company in a professional manner.

REQUIRED SKILLS:

  • Excellent written and verbal communication skills in Swedish and English.
  • Previous customer service experience.
  • problem-solving approach and ability to think on the spot.
  • An empathetic person, curious about technology/femtech/ health/ well-being.
  • Excellent computer literacy.

WHAT WE OFFER:

  • An attractive remuneration, performance, and referral bonuses.
  • Additional health insurance and other social benefits. Exclusive discounts & offers.
  • Fixed working hours (Monday-Friday 10:00-19:00). 
  • Work with experienced and passionate teams from the UK, USA, and China.
  • Trainings and extensive performance improvement programs.
  • Open-minded management team promoting innovation, personal and professional development.
  • Permanent employment; full-time.
  • Employer: Pontica Solutions Ltd.

Required skills

Client Focus
Customer Satisfaction
Customer Service
English
Swedish

Benefits

Additional dental care
Additional medical insurance
Central location
Company training
Compensation for overtime
Discounts from various retail chains
Fruit and snacks in the office
Massages in the office
Office drinks
Preferential bank credit terms
Performance-based bonuses
Referral bonuses
Relax zone
Sports card
Team buildings
Job posted 36 days ago