Customer Care Advisor ITAD

Logo of Ingram Micro GBS EOOD

Ingram Micro GBS EOOD

Responsibilities

Upgrade your talent by:
• Acting as a primary point of contact for customer escalations and issues related to pick-ups, reporting and system set up
• Co-ordinating and managing large projects for the assigned customers (e.g. Datacenter jobs, high value and volume of onsite activities, etc.)
• Performing all monthly billing-related activities – billing files, box orders invoicing, etc.
• Overseeing the progress of all ongoing jobs, monitor SLA completion, perform analysis to highlight SLA issues to management, work with internal groups to brig SLA improvements;
• Cross-training the rest of the team members regarding processes, customer specifics, and how to correctly support the requests for given accounts;
• Participating in team communication including but not limited to weekly team calls to discuss matters impacting department; providing feedback and constructive solutions to problems encountered by members of the team;
• Communicating escalating client issues to leadership to recommend resolution or next steps; when encountering barriers to resolution, escalating issue for management support;
• Following up on Operations tickets with the team escalate where necessary;
• Managing assets in quarantine where applicable;

You'll be a great fit if you have:

• Well-developed administrative skills
• Strong PC skills (Microsoft Office - Word, Excel, and PowerPoint)
• Fluency in verbal and written English
• Excellent writing, communications, and organizational skills
• A degree in business administration is a plus
• Relevant experience in a similar position
• Ability to work independently and as a member of a team.
• Ability to work successfully with various levels of management across time zones and business units to achieve the desired results

Required skills

Communication Skills
Cross-functional Team Leadership
Organizational
Presentation Skills
Teamwork
English

Benefits

Company training
Additional medical insurance
Fitness
Fruit and snacks in the office
Home office
Sports card
Team buildings
Job posted 5 days ago