Community and Player Support Specialist with German and English

Logo of Pontica Solutions

Pontica Solutions

Responsibilities

**All interviews will be conducted remotely (online or by phone).

Our client is a Swedish triple-A game studio that develops and publishes its own games. It has rapidly grown from a start-up to a large team of world-class industry professionals based in Malmö and London currently working on several new projects which will be developed for PC and next-gen consoles.

If you have a passion for gaming, Discord is not a mystery for you and you want to have fun while working, apply now!

YOUR ROLE:

  • Be the players’ advisor and provide the best player experience.
  • Communicate with gamers via Discord, social media, forums, and internal ticketing system.
  • Support the translation of news and posting of Patch notes.
  • Know the games inside out to ensure all player’s queries are addressed appropriately.
  • Execute an organized, efficient, and structured working process.

REQUIRED SKILLS:

  • Fluency in German and English.
  • Knowledge of Discord, social media platforms, and forums.
  • Avid player or experience in gaming support will be an advantage – if you can relate to the player’s mindset,  if you have experience with gaming communities, or the gaming culture in general.
  • Ability to multi-task and manage time effectively.

WHAT WE OFFER:

  • An attractive remuneration + performance bonuses. Referral bonuses.
  • Work with experienced professionals in the gaming industry from Sweden and the UK.
  • Flexible working hours.
  • Additional health insurance and other social benefits. Exclusive discounts & offers.
  • Open-minded management team promoting innovation, personal, and professional development.
  • Permanent employment; full-time.

Required skills

Customer Satisfaction
Customer Service
Support
German
English

Benefits

Additional dental care
Additional medical insurance
Central location
Company training
Compensation for overtime
Discounts from various retail chains
Fruit and snacks in the office
Massages in the office
Office drinks
Performance-based bonuses
Preferential bank credit terms
Referral bonuses
Relax zone
Sports card
Team buildings
Transport expenses covered
Job posted 14 days ago