Forex Customer/ Compliance Support

Logo of Radioactive International Recruitment

Radioactive International Recruitment

Responsibilities

Radioactive International Recruitment (RIR) is a licensed company that provides innovative recruitment services. Our headquarters are based in Sofia, Bulgaria. We focus our efforts on matching the right talents for each specific professional opportunity. At the moment, we have clients in different countries such as Dubai, Malta, Lithuania, Bulgaria etc. Our team consists of highly experienced recruiters in the field of IT, Sales, BPO, Hospitality etc..

For one of our clients - we are looking for Forex Customer / Compliance Support with English.

Main duties:
- Providing information and assistance to customers
- Checking customer documents and notifying the departments in case of inaccurate, old documents and / or attempted fraud
- Giving a feedback and reporting on urgent technical or software issues to customers with the company's website, platforms, chat and more
- Work with customer documents to verify their account and / or other requests
- Conducting regular reports (KYC) for the company's clients
- Giving a feedback and reporting on urgent technical or software issues to customers with the company's website, platforms, chat and more

Requirements:
- High level of English - verbal and written
- Forex / CFD's / Binary options – minimum 1 year experience
- Experience in document handling, verification and verification of data
- Experience with computer programs such as: Microsoft Office, CRM and KYC (Excel reports)
- Knowledge and experience with Microsoft Office, MT4, MT5, Zendesk, Live chat, CRM
- Act as a problem solver with cases concerning clients and their accounts, MT4 - MT5 platforms, trades and other
- Must have strong communication and negotiations skills
- Work with clients of the company via phone, email, chat and etc.

What our client offers is:
- Attractive base salary
- Full time position
- Multisport card
- Variety of different food and drinks in the office
- Paid Vacations, Holidays & Team buildings
- Opportunities for growth to a higher position in the company

If you like what you see, please send your CV in English.

Required skills

CRM
FX trading
KYC
Microsoft Excel
Microsoft Office
Zendesk
MetaTrader
Live Chat
English

Benefits

Team buildings
Sports card
Performance-based bonuses
Office drinks
Fruit and snacks in the office
Company training