nPloy Logo

Regular employment

1 - 3 years of experience

Full Time

Sofia, Bulgaria

Responsibilities

  • Provide broad technical support services, to support center customers;
  • Resolving and investigating various cases escalated from the tier 1 support and escalating them even further to the responsible departments if needed;
  • Diagnose and resolve technical issues, related to laptops, desktops, tablets, printers, mobile phones, routers, Microsoft office package, and other applications;
  • Create and submit detailed case logs documenting customer interactions. Accuracy, thoroughness, and timeliness are keylogging components;
  • Follow all documented escalation procedures, including issues requiring 3rd party intervention.

Required skills

Technical Support
Mobile Technologies
German
English

Benefits

Additional days paid annual leave
Additional dental care
Additional pension insurance
Annual bonuses
Job posted 14 days ago

or

to apply.