Technical Support Specialist
Tek Experts
Hybrid
Regular employment
0 - 3 years of experience
Full Time
Sofia, Bulgaria
Responsibilities
• Act as the primary technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management
• Collaborate on cross-team and cross-product technical issues by working with colleagues from other teams as needed to resolve customer problems
• Collaborate with subject matter experts and escalation managers when additional support is needed
• Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved
Required skills
Active Directory
Virtualization
VMware
English
Benefits
Additional dental care
Additional medical insurance
Bonus for childbirth and marriage
Certification expenses
Company training
Food vouchers
Fruit and snacks in the office
Home office
Office drinks
Performance-based bonuses
Provided transportation to and from work
Referral bonuses
Relax zone
Service parking (parking space)
Sports card
Transport expenses covered
Job posted 13 days ago