Problem Manager/Continues Service Improvement Engineer

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

The development center of SAP in Bulgaria plays a key role in the defining and developing of the SAP Business Technology Platform. With its more than 1400 professionals, SAP Labs Bulgaria also has strong contributions toward life-cycle management, user interface & user experience across the broader portfolio of SAP products and has recently welcomed new teams focusing on business applications. For its 24-year history, the company has established itself as a preferred employer in the IT sector in Bulgaria.

What you`ll do :

For our growing T&I Cloud Operations team, we are looking for a Cloud Platform Problem / Continuous Improvement Manager in Sofia.

Our customers expect reliable cloud solutions. To meet that expectation, we need to constantly evolve the reliability of our products and services in the SAP Business Technology Platform (BTP). To do so, you will help to improve the customer satisfaction and

• Drive situation analysis of incident situations
• Derive appropriate improvements with state-of-the-art CI methodologies in collaboration with our development teams
• Build up technical knowledge to evolve your facilitator abilities
• Support development teams in implementing the identified improvements
• Provide transparency to the management team
• Improve the related processes in our team

We don’t like to fail but when we do, we see problems as opportunities to make our products even better. Are you passionate about creating customer trust with teams across the world? Then join our team of highly motivated problem hunters!

The Role:

As our Problem / Continuous Improvement Manager in Cloud Operations, you will make sure that we learn from mistakes. You would analyze the internal processes and procedures, identify common delamination factors that might cause failures and execute projects to improve our service stability.  You will grow our customer’s trust who realize they can count on SAP.

What you bring:

Required skills

• Bachelor or Master’s degree, preferably in STEM
• Highly organized, self-aware, emotionally intelligent person, able to handle pressure and deadlines, prioritizing and managing competing demands in a fast-paced environment
• High degree of customer orientation and curiosity
• Ability to creatively identify & drive process improvements
• Fluent in English

Preferred skills

• Expertise in continuous improvement methodologies
• Familiarity with risk management methodologies
• Expertise in problem investigation & analysis methods
• Passion for working with multi-cultural and multi-national teams across time zones

Work experience

• Several years track record in continuous improvement topics

Meet your team:

Our Technology & Innovations (T&I) Cloud Operations team, with locations in Bengaluru, Sofia, Walldorf, Berlin, and Vancouver, is responsible for the operations of all T&I cloud services delivered to our internal and external customers.

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.