Help Desk Support Tier 1/Tier2 (NEW Project)

At HRS, we believe the right job can transform a person's life and the right person can transform a business. We're passionate about connecting our candidates with the right job for them. You are not an exception!

The extensive experience in the human resources industry under our belt has given us valuable insights and extensive knowledge of the corporate cultures and thus enabled us to locate the best candidates for our clients.

Our partner is one of the leading outsourcing companies in Bulgaria. They are looking for a Help Desk Tier 1/ Tier 2 with German to join their first team in Bulgaria. The person will have the opportunity to build a good professional relationship with the clients and improve their experience as users.

Main Responsibilities:

• Providing general technical guidance and assistance in problem-solving to corporate clients from Famous Automotive company(via phone, email, or chat);
• Perform level 1 technical support of B2B customers;
• Diagnose and resolve technical issues, related to laptops, desktops, tablets, printers, mobile phones, routers, Microsoft office package, and other applications;
• Uninstall, reinstall software applications and resolve username and password problems;
• Troubleshoot email, VPN, and other issues.

The Client Offers:

• Excellent salary;
• Nice and friendly multicultural atmosphere;
• Great office location;
• Home-office is possible after 3-5 weeks of initial training in the office;
• Flexible or standard shifts;
• Free courses in this field;
• The project offers position in different level, depending on the experience;
• Real chances to develop professionally in the company according to one's preferences.

This would be the right role for you if you:

• Have excellent verbal and written German (C1/C2 Level);
• Good English level (B2 Level);
• Have technical knowledge or understanding;
• Previous experience in technical support will be an advantage.

Apply and you will get the full broad information about your possibilities with HRS Bulgaria!

All applications will be treated strictly confidential.
Only short-listed candidates will be contacted