DevOps Engineer

What you’ll do
Interested in building and supporting a high-productivity PaaS (platform as a service) for thousands of customers? The team provides platform as a service and embedded Core Services for Cloud Foundry landscapes of the SAP Business Technology Platform. Develop, deploy and maintain the corresponding services running in a cloud environment are core responsibilities of the team. The team practices agile development methods, pair programming, Software Craftmanship, GitOps, Test-Driven-Development and works in an environment with Continuous Integration and Continuous Delivery. Monitoring and Observability are additional core DevOps practices focused on in the team.

Your role will be

• To monitor and support the development incident queues
• Address and resolve customer cases
• Collaborate with the development team, product support and customers
• Suggest and implement improvements based on customer feedback and incident analysis
• Facilitate knowledge transfer within the teams and contribute to internal knowledge bases
• Interact with developers, product owners, product support and other stakeholders to discuss and resolve customer cases and take quality topics forward.
• Troubleshoot issues, provide practical solutions to reported incidents, and continuously adapt to the evolving technological landscape.
• Strong team player with excellent time management skills and the ability to multitask effectively

What you bring

• Bachelor's degree or higher in Computer Science or related field
• At least 3 years of experience in Technical Support, Software Development, IT or Quality Assurance
• Proven experience with Knowledge Management strategies and multi-channel customer support (Chat, Virtual sessions, etc)
• Experience in network technology
• Preferably knowledge or experience in Python or Ruby, BASH, HTTP, and SQL.
• Preferably experience with cloud development, distributed systems, and cloud platforms such as SAP BTP, AWS, Azure, GCP or Alibaba Cloud
• Excellent English language skills, both verbal and written.
• Experience in creating dashboards and reporting

Meet your team

Join a diverse, agile and highly motivated team that values self-motivation, continuous learning, and peer mentorship. You’ll collaborate and share knowledge widely and engage in open, constructive dialogues to drive continuous improvement and an amazing customer experience. You’ll be part of a team committed to excellence and collective code ownership in a supportive environment.

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