**All interviews will be conducted remotely (online or by phone).
Pontica Solutions is an award-winning BPO company that offers great opportunities for young professionals in the field of customer success, people management, project management, marketing, and IT. As we are growing fast, we are looking for a motivated professional to join our team in Sofia.
- Organize training sessions for new hires and ensure successful transfer of knowledge to all team members.
- Collaborate with clients and Team Managers to identify and address training needs.
- Design and deliver educational materials (training programs, videos, presentations, manuals).
- Make sure agents develop their skills and successfully address clients’ needs.
- Track the team’s performance to assess training effectiveness.
- Fluent in English.
- Previous experience as a trainer, mentor, or similar.
- Experience in the BPO sector or understanding of the training processes will be considered a huge advantage.
- Well-developed interpersonal and negotiation skills and ability to interact with co-workers at all levels.
- Excellent presentation skills and proficiency in MS Office applications.
- Excellent time management skills with the ability to prioritize needs, multi-task, and work in a fast-paced environment.
WHAT WE OFFER:
An attractive remuneration + annual review. Referral bonuses.
- Additional health insurance and other social benefits. Exclusive discounts & offers.
- Open-minded management team promoting innovation, personal and professional development.
- Permanent employment; full-time.
- Employer: Pontica Solutions Ltd.