Technical Service Specialist Tier 1

At Pontica Solutions, we're more than just a workplace - we're a community of passionate professionals committed to fostering innovation and personal growth.

Join us in shaping the solar industry's future and be part of a team that values excellence, creativity, and job satisfaction.

As a Technical Service Specialist Tier 1, your responsibilities will include:

• Provide Technical support primarily through non-voice channels (chat and email).
• Apply your expertise in PV (photovoltaics) equipment and systems to address hardware-related questions, guide on setups, and review system connections.
• Review single-line diagrams, pictures, and videos of plants to ensure proper connections and identify discrepancies.
• Examine and advise on more technical settings of systems.
• Work closely with the team to resolve technical issues in-house, eliminating the need for external escalation.
• Assist in training the Customer Support Level 1 team on technical knowledge, contributing to their professional development.

We seek individuals with:

• A solid understanding of PV equipment and systems, capable of addressing complex technical queries.
• Previous experience in technical support, particularly with PV equipment, is highly valued.
• Background or education in electrical engineering or related field.
• A strong commitment to delivering outstanding customer service and a genuine passion for helping others.
• Excellent written and verbal communication skills in English.

Why Pontica Solutions?

• Competitive Salary: Attractive remuneration with referral bonuses.
• Fixed Working Hours: Monday-Friday, 10am to 7pm
• Comprehensive Training: Receive the training you need to succeed.
• Health & Social Benefits: Comprehensive health insurance and other benefits.
• Exclusive Discounts: Access a variety of special offers and discounts.
• Supportive Culture: Work with a team that encourages innovation and personal & professional growth.
• Job Security: Benefit from the stability of permanent, full-time employment.

Ready to shape the future with us?

If you're eager to contribute your skills to our dynamic team and ready to embark on a journey of innovation and growth, we want to hear from you!