Team Leader with Spanish & English
HRS Bulgaria EOOD
On-site
Regular employment
1 - 3 years of experience
Full Time
Sofia, Bulgaria
Responsibilities
- Manage, coach and develop a team of customer service agents to the highest level;
- Carry out monthly one-to-ones with team members to provide feedback on their performance;
- Be a point of escalation in the complaints process and propose solutions to escalated issues to senior management. This includes taking escalated contacts off agents across email, live chat and telephones;
- Monitor and manage productivity across the team, reporting back to management on a monthly basis.
Required skills
People Management
Gaming
English
Spanish
Job posted 7 days ago