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On-site

On-site

Regular employment

1 - 2 years of experience

Full Time

Sofia, Bulgaria

Responsibilities

  • Management and monitoring of complex customer-related cases;
  • Quality check of the performance of the agents, giving and receiving feedback;
  • Briefing team members, creating daily, weekly and monthly reports;
  • Onboarding, training and developing agents.

Required skills

Analytics & Reporting
Communication Skills
Critical Thinking
Customer Satisfaction
Customer Service
Leadership
Team Leadership
Fluent English
English

Benefits

Food vouchers
Additional dental care
Additional medical insurance
Company training
Discounts from various retail chains
Fruit and snacks in the office
Office drinks
Performance-based bonuses
Referral bonuses
Relax zone
Sports card
Team buildings
Transport expenses covered
Job posted 25 days ago

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