Retention Specialist with English (Forex)

• Processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders;
• Develop new strategies for customer retention activities;
• Respond to customer queries and address service complaints in a timely manner;
• Track contracts that are soon to be expired and contact customers for renewals;
• Perform customer negotiations and reach a fair conclusion from both business and customer perspectives.