*Please be aware that this is a Temporary position!
Manage all operational matters and quality performance related to assigned PPS channel partners.
New Partner Setup
Educate partners – self sufficiency/engagement model
Deliver operational trainings (Ops guide, how to interface with HP, etc.)
Communicate Ops guide changes, program changes, etc.
Be the main point of contact for all matters pertaining to partner enquiries, acting as first line contact and taking ownership for queries end to end.
Ensure a close working relationship with assigned accounts.
Ensure assigned partners make correct financial warranty claims where applicable
Ensure all assigned accounts are meeting operational targets within Accreditation metrics
Ensure assigned partners deliver high quality customer satisfaction in service delivery to customers.
Take ownership of partner issues and work to satisfactory resolution
Support and motivate channel Partners to achieve end results
Help to drive operational improvements for assigned accounts
Act as escalation point for all partner escalations
Work under own initiative and take ownership of issues, ensuring best in class support to partners and customers
Develop a very close working relationship with (country/region) channel team, attending all reviews when required
Ensure that assigned channel partners deliver high quality services to customers
Education (degree) and professional experience required:
Bachelor/Master in Business or related
Experience in virtual team environment
1-2 years of experience in service delivery is an advantage
Understanding of channel partner business model is an advantage
Fluent in written and verbal English is a must.
Fluency in written and verbal Turkish is a must.
Personal skills and qualities:
Strong communication skills
Positive can-do attitude
Customer centric approach
Out of the box thinking – able to find solutions
Strong communication and influencing skills
Excellent teamwork skills
Able to apply tools and technology to produce results
Able to understand global business processes and identify impact of change
Able to work in a pressured environment working to tight timescales
Ability to generate strong relationships internally and externally
Ability to identify potential issues early on and work them to a satisfactory conclusion
Ability to operate effectively within a virtual (cross-cultural) team
Organized and methodical approach , analytical skills
Reporting tool /Data management
Apply here: http://adtrk.tw/tp/rj6_JM2-T.K